Delivery Terms | Small Design Shop

Delivery Terms

General

Small Design Shop is an online store owned by Small Design Helsinki Oy -yrityksen omistama verkkokauppa. We operate in accordance with the general principles of good conduct, the rules of the e-commerce industry and the normal laws of the consumer trade.

We reserve the right to change the delivery terms and the right to incorrect stock balance. Pidätämme oikeuden toimitusehtojen muuttamiseen sekä oikeuden virheelliseen varastosaldoon. Customer must read the applicaple delivery terms before ordering.

Customer Service

Do you hesitate with the right size or is there something else you like to ask? Email us at info@smalldesign.fi and we will get back as soon as possible!

Do you have urgent matter or important order? You can call to our customer service tel +358 45 618 9535, Mon-Thu 11 am to 15 pm CET. We are happy to help, as we also want you and your children find correct products.

We serve in Engilsh and Finnish.

How to order

The products are usually ordered through web shop Smalldesign.fi. Orders are confirmed by email to email address provided by subscriber. The order confirmation shows the content of the order, purchase price and shipping costs. Customer agrees applicable delivery terms to each order.

Order and payment confirmation

After a successful order, an order confirmation will be sent to the email address you provided when you placed order. The order confirmation also confirms used payment method. If, for any unexpected reason, we are unable to confirm your order, we will inform you by email as soon as possible.

The lack of order confirmation means that the order is not registered to our system or there is an error in the email address you provided. In this case, please contact in immediately by email info@smalldesign.fi or by calling (see contact details).

Product and price information

Product and price information is displayed on our website and all prices are in Euro (€). The Finnish VAT of 24% is included in the price information. We reserve the right to make changes to prices and shipping, so please always check prices in your shopping cart before placing your order.

We are not responsible for any errors in the product information and specifications. In case of doubt, please contact us in advance, info@smalldesign.fi We reserve the right to make changes to products and information without notice.

Payment options

In our shop you can pay securely with Paytrail using your bank online codes, credit card, invoice or installment. As you confirm payment of your order, you agree the order and associate charges. Alternatively, you can choose PayPal as your payment method.

Paytrail

When paying with Visa, Visa Electron or MasterCard, Paytrail Oyj act as a intermediary and payment provider in cooperation with Finnish banks and credit institutions. Paytrail Oyj will appear as a payee on the bank statement or credit card bill and will forward the payment to the merchant. Paytrail oyj is licensed as a payment institution. In the case of a complaint, please contact the supplier first.

Paytrail Oyj, VAT FI21228397
Address:
Innova 2
Lutakonaukio 7
40100 Jyväskylä

Tel +358 20 718 1830
www.paytrail.com

Invoice and installment term can be found from here.

PayPal

You can pay quickly and securely using PayPal. You can pay your order directly from your Paypal account or by using a debit or credit card linked to your PayPal account.

Deliveries

We deliver orders by postal package or small deliveries by registered mail. Shipping fee include postal and packing costs.

Delivery options varies from country to country. Delivery method will be selected at checkout, showing shipping fee and estimated delivery time. Below you can see examples of shipping costs and delivery times for international deliveries. More detailed information for deliveries to Finland available on Finnish site.

Sweden: Standard shipping 10 €, 2-4 business days, Express Mail Service (home delivery) 30,90 €, 1-3 business days
 

Delivery examples
Country Standard shipping
price / delivery time*
Express Mail Service
price / delivery time**

Sweden
Germany
Denmark

10 € / 2 - 4 days 30,90 € / 1 - 3 days

Bulgaria
Spain
Portugal
Poland
Czech

14,20 € / 4 - 6 days 30,90 € / 1 - 3 days

Estonia
Latvia
Lithuania

8 € / 1 - 3 days 30,90 € / 1 - 3 days

Delivery times in business days, handling time is not taken in account.
*Standard shipping: Delivery to the nearest post service point
**Express Mail Service: Home delivery

 f the address information provide by the customer is incorrect, we are not responsible for costs of re-shipment. Please note that failure to collect order from service point is not same the same as a customer return. For non-picked up shipments, that returns to sender, we charge a all cost that caused to us for return and in addition to this 15 € as handling cost. That cost will be deducted from refundable transaction amount.

Orders will normally be processed on weekdays within 24 hours of placing the order. The products, ordered from the online store, will be delivered to the post office within at latest the next business day. Delivery time for order products is always agreed on a case by case basis.

Exceptions to delivery times

Because we are a small company and we do not have many employees, for example, holiday times can affect delivery times. We will always announce any changes on the web shop front page. Usually, the web shop is open for example during the holiday period, but ordering begins immediately after the holiday period.

We are not responsible for any delivery delays beyond our control.

Toimituksessa vaurioituneet tuotteet

Pakkaamme tilauksesi aina huolellisesti. Valitettavasti tästä huolimatta paketit saattavat joskus vaurioitua kuljetuksessa. Tämän vuoksi tarkista aina paketin kunto vastaanottaessasi tilauksesi.

Mikäli havaitset vaurioitumisen vasta luovutuksen jälkeen, ota välittömästi yhteys Postiin ja tee vahinkoilmoitus. Ilmoita vauriosta välittömästi myös myös meille info@smalldesign.fi

Damaged products

We always pack your orders carefully. Unfortunately, packages can sometimes be damaged during transport. Therefore, always check the condition of the package when receiving your order.

If you notice damage after delivery, please contact the courier company immediately and report the damage. Also notify us immediately at info@smalldesign.fi

Cancellation

The customer has the right to cancel their order. Cancellation of the order must be notified immediatelly to info@smalldesign.fi. Small Design Helsinki Oy reserves the right to cancel the order and return the money to the customer's account.

Seller

The products are sold by Small Design Helsinki Oy (FI28813863).

Contact details

Small Design Helsinki Oy
Kiviportintie 38 B
00950 Helsinki

tel +358 45 618 9535
email: info@smalldesign.fi