Change and return | Small Design Shop

Change and return

Returns

We want to give you the most accurate information and pictures of our products on our webshop pages. If you cannot find the information you are looking for or need more information, please contact our customer service, info@smalldesign.fi before ordering. This avoids unnecessary returns and transportation and minimizes the impact on our nature.
 
You can familiarize yourself with the product you have received and, of course, prove it. Please be careful when you handle the product, as our returned products will be put back on sale and surely you would like to receive the defective product yourself. Return the product to its original packaging and include any product labels and manuals.

You always have a 14-day right of return under the Consumer Protection Act, which is calculated upon receipt of the product.

If you would like to return the products, please contact us at info@smalldesign.fi and we will send you a return instructions. We charge 3,90 € shipping costs from countries Netherlands, Belgium, Bulgaria, Spain, Austria, Latvia, Lithuania, Luxemburg, Portugal, Poland, Swede, Germany, Slovenia, Slovakia, Denmark, Czech Republic, Hungary, Estonia and Finland. Return costs from other countries will be covered by customer.

Replacements will be handled like return and new order.

The defective product will be replaced by a similar new product or repaired by a professional if possible. If the product is no longer in stock, we will refund the purchase amount to your account after checking the product.

If the product has other return terms than explained in this page or in delivery rerms (for example, toiletries, lingerie and swimwear, and taylored products), these are always mentioned separately in the product information.

Please note that failure to collect order from service point is not same the same as a customer return. For non-picked up shipments, that returns to sender, we charge a all cost that caused to us for return and in addition to this 15 € as handling cost. That cost will be deducted from refundable transaction amount.

Complaints

Damages during shipment

We always pack your orders carefully. If the product is nevertheless damaged in transit, report the damage immediately to the delivery company. Then contact us at info@smalldesign.fi

If you notice damage after delivery, please contact the delivery company immediately and report the damage. Also notify us immediately at info@smalldesign.fi

Product fault

If the product you order has a defect in material or manufacturing, we will continue to be responsible for any defects in the product even after 14 days. If you notice a defect in your product or order, contact immediatelly our customer service, info@smalldesign.fi or +358 45 618 9535.